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Shipping Information
Once your order has been received and processed, we ship your items quickly and reliably with our logistics partner GLS. Delivery time for products in stock is generally 2–5 business days.
Shipping is free for orders within Germany and Austria with a value of €60.00 or more.
| Country | Shipping Costs (Gross) |
|---|---|
| Germany | €4.49 (free from €60) |
| Austria | €5.55 (free from €60) |
| Bulgaria | €42.61 |
| Finland | €29.74 |
| Greece | €65.86 |
| Poland | €14.10 |
| Portugal | €31.27 |
| Romania | €26.80 |
| Serbia | €17.90* |
| Slovakia | €27.74 |
| Czech Republic | €12.62 |
| Cyprus | €64.55 |
*Note for non-EU countries (Serbia): Price is a net amount; local import duties may apply.
Please check your order immediately upon receipt for completeness and integrity. If a package cannot be delivered due to incorrect address information, the customer will be responsible for the shipping costs incurred.
Right of Withdrawal and Returns
Would you like to return an item? You have the legal right to withdraw from this contract within 14 days. In addition, we offer you the option to return your order within 30 days of receipt.
How to proceed with a return:
- Enter the reason for return and the quantity on the delivery note included in the package:
- 01: Not to my liking
- 02: Does not fit
- 03: Defective
- 04: Different from the image
- 05: Other
- If you paid via prepayment (bank transfer), please enter your IBAN on the delivery note for the refund.
- Place the delivery note together with the items (in their original, unused condition) in the package, seal it securely, and send it to:
agon's world GmbH
Max-Eyth-Straße 6
73760 Ostfildern, Germany
Please check your order immediately upon receipt. Contact us right away if an item is defective or damaged, or if the wrong item was shipped, so we can assess the issue and find a solution.
Note: Personalized as well as used items are excluded from returns, unless there is a manufacturing defect. Our GTCs (General Terms and Conditions) and delivery terms apply. Please note that processing your return can take up to 14 days after receipt.
Legal Information on Withdrawal:
The withdrawal period is 14 days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item. To exercise your right of withdrawal, please inform us by means of an unequivocal declaration (e.g., via email to info@agonsworld.de) stating your order number regarding your decision to withdraw from this contract. To meet the deadline, it is sufficient to send the notification before the 14-day withdrawal period has expired.
Withdrawal notice
In addition to the conventional methods of declaring a withdrawal (e.g. by email, post or fax), this website also offers an electronic withdrawal function. This function ("withdrawal button") can be found in the customer area and in the footer of this website. You can use this function to withdraw from your contract online. After submitting your withdrawal, you will automatically receive an acknowledgment of receipt on a durable medium (e.g. by email).